Terms & Conditions — Ticket Sales
Last updated: May 6, 2026
Scope of Application
These Terms & Conditions apply to all ticket purchases, reservations, and event-related services offered by The House of Legends, including but not limited to live performances, immersive theatre, cultural experiences, dinner shows, workshops, and curated film screenings.
By purchasing a ticket or bundle, the customer confirms having read, understood, and accepted these Terms & Conditions in full.
Event Date & Time
All tickets are sold for a specific date and start time. Customers are responsible for arriving on time. Late arrival may result in restricted access or alternative seating, without guarantee of seat category or visibility.
Booking Paths & Seating
Tickets may be sold as:
- Individual tickets
- Bundles including optional services (such as dinner, drinks, or experiences)
Seating is subject to the selected category. The House of Legends reserves the right to adjust seating arrangements for operational or artistic reasons without constituting grounds for refund.
Cancellation Policy
Tickets may be cancelled free of charge up to 48 hours before the scheduled event start time.
Cancellations made less than 48 hours before the event are non-refundable, regardless of reason.
All approved refunds are processed exclusively via the original payment method through the official payment gateway and within five (5) business days.
No-Show Policy
Failure to attend the event without prior cancellation within the allowed timeframe ("no-show") is considered a service fully provided.
No refunds, credits, exchanges, or rescheduling will be granted in no-show cases.
Late Arrival
Late arrival is permitted without guarantee of seat availability, seat category, or full show access. Late arrival does not entitle the customer to any refund or compensation.
Force Majeure (Limited Exceptions)
In exceptional circumstances beyond the customer's control (such as serious illness or officially documented transportation disruption), The House of Legends may, at its sole discretion, consider rescheduling or issuing a credit.
Such exceptions are not automatic, require valid documentation, and do not apply to personal inconvenience or change of plans.
Artistic Nature of Performances
All performances are live artistic works. The House of Legends reserves the right to make reasonable modifications to performers, program structure, and artistic elements, without affecting the overall nature of the experience. Such changes do not constitute grounds for refund.
Subjective Experience Disclaimer
Artistic and cultural experiences are inherently subjective. No refunds will be granted based on personal taste, artistic preference, or individual perception of the performance.
Food & Beverage
Dinner and food services are optional unless explicitly included in the ticket or bundle description. No partial refunds are granted for unused food or beverage components.
Photography & Recording
Photography, video recording, and audio recording are strictly prohibited during performances unless explicitly authorized. Violation may result in removal from the venue without refund.
Age Restriction
Due to the presence of alcohol and mature artistic content, admission is strictly limited to guests aged 18 and above. Valid identification may be required.
Payment & Chargebacks
Payments must be completed through authorized payment channels. Any attempt at chargeback or payment dispute in violation of these Terms & Conditions will be contested with supporting documentation.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.
